1. How do I book a service with Autostone?

Booking a service with Autostone is simple and convenient. You can book online through our website, where you'll find an easy-to-use booking form. Just select the service you need, choose your preferred date and time, and provide your vehicle details. Alternatively, you can call our customer support team, who will assist you with the booking process.

2. What types of repairs can be done on-site?

Autostone’s mobile technicians can handle a wide range of on-site repairs, including windscreen replacements, tire repairs, battery replacements, brake services, and minor cosmetic touch-ups. For more extensive repairs, our team will assess the situation and recommend the best course of action, which may involve transporting your vehicle to one of our partner service centers.

3. How long does a typical mobile service take?

The duration of a mobile service varies depending on the type of repair or maintenance needed. Most standard services, such as tire changes or windscreen replacements, take between 1 to 2 hours. Our technicians aim to complete all services as efficiently as possible without compromising on quality.

4. What areas does Autostone cover?

Autostone provides mobile services across a wide range of locations globally. Our service area is constantly expanding, so please check our website or contact our support team to confirm if we cover your specific location.

5. Are your technicians certified and insured?

Yes, all Autostone technicians are fully certified and insured. They undergo rigorous training and are equipped with the latest tools and technology to ensure that your vehicle receives the highest standard of care. Our technicians are also accredited by leading automotive organizations, ensuring they meet the industry’s strictest standards.

6. What is the cost of Autostone's services?

Service costs vary depending on the type of repair, the complexity of the job, and your location. You can get an accurate quote by using our online booking system or by contacting our customer service team. We strive to offer competitive pricing and transparent cost estimates with no hidden fees.

7. What if my vehicle requires a more complex repair?

If our mobile technician determines that your vehicle requires a more complex repair that cannot be completed on-site, we will arrange for your vehicle to be transported to one of our Autostone Rapid service centers. Via collaboration with Bosch service repair center network and other trusted partners to ensure your vehicle receives the necessary repairs promptly.

8. How do I pay for Autostone's services?

Payment is easy and can be made through multiple channels. We accept credit and debit cards, online payments via our website, and mobile payment options. Payment is usually processed after the service is completed, ensuring that you're satisfied with the work done before any charges are made.

9. Can I reschedule or cancel my booking?

Yes, you can reschedule or cancel your booking, provided you do so within the terms outlined in our cancellation policy. We recommend contacting our customer support team as soon as possible if you need to make changes to your appointment. Please note that last-minute cancellations may incur a fee.

10. What measures does Autostone take for COVID-19 safety?

Autostone takes the safety of our customers and technicians seriously. We follow strict COVID-19 safety protocols, including regular sanitization of tools and vehicles, mandatory use of PPE, and contactless service options. Our technicians are trained to maintain social distancing and adhere to all local health guidelines during service visits.

11. Does Autostone offer a warranty on repairs?

Yes, we offer a warranty on all repairs performed by our technicians. The warranty period varies depending on the type of repair and the parts used. Our commitment to quality ensures that we stand behind our work, and we are happy to address any issues that may arise during the warranty period.

12. How do I provide feedback or make a complaint?

We value your feedback and strive to improve our services continually. If you’d like to provide feedback or make a complaint, you can do so through our website’s feedback form, or by contacting our customer support team directly. We take all feedback seriously and will work to resolve any issues promptly.